Lerno

Record your sales calls to get AI-generated insights and virtual coaching for your team

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There’s only so much you can do to improve a sales pitch if you’re not learning from past clients. (“I thought we were vibing until they hung up.”)

Even if you could record and transcribe a few sales calls, you probably won’t pull the data-packed insights you need to exceed this month’s quota.

That’s why you need an AI platform that digs into customer interactions to provide actionable data and virtual coaching tailored for you.

Say hello to Lerno.

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TL;DR

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Access AI-powered insights after every sales call to understand your prospect’s needs, pains, and preferences
Use the virtual coach to help your team identify areas of improvement and fine-tune their sales pitch

At-a-glance

Overview

Lerno is an AI customer intelligence platform that turns customer interactions into actionable insights that drive conversions.

Record every sales call using Lerno's built-in integrations with Zoom, Microsoft Teams, and Google Meet.

You’ll be able to integrate with popular CRMs like Salesforce, HubSpot, and Zoho to access customer data before all your calls.

This platform also supports two-way integration to automatically sync any changes between your CRM and Lerno, and vice versa.

Dashboard

Record every sales call and manage customer data on a single platform.

Lerno provides AI-generated insights after every call to help you understand the needs, pains, and preferences of your prospects.

Because the AI can identify the overall sentiment after the call, it's easy to get ahead of early signs of churn.

Even better, you’ll get detailed action items and next steps designed to improve your closing technique.

Call insights

Take advantage of AI-generated insights to understand prospects and improve your closing technique.

Give your team tailored feedback using Lerno’s virtual coach, which frees you up to focus on the bigger picture.

With this engagement report, your team will understand what’s going well and which areas could use some improvement.

They can also take advantage of detailed suggestions with context and guidance to help them level up their sales skills.

Virtual coach

Check out the virtual coach for feedback and guidance to train your team.

Lerno’s AI will even aggregate data from customer interactions to create a voice of the customer.

Access qualitative data like business goals, pain points, and objections that help your marketing team create customer-focused campaigns.

You can also collect quantitative data that breaks down successful deals by company size, location, industry, and more.

Aggregated data

Aggregate qualitative and quantitative data to create a voice of the customer.

Lerno’s AI pulls customer insights, aggregates data, and provides virtual coaching to help your team fine-tune their sales pitches.

Pitch like a pro.

Get lifetime access to Lerno today!

Updates from Lerno

A message from Lerno

Posted Feb 29, 2024

Company and product FAQs

Posted Feb 29, 2024

Questions
Reviews

Questions & Reviews

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Showing 5 of 75 questions

Q: Hello there, I just bough a licence and made my first 6 minute call in French.

However, I got the following message and zero insight to analyze.
Could you tell me what happened?

No post-call overview available
It appears that no post-call overviews are available for this meeting at the moment. Post-call overviews provide valuable information about your sales calls, including feedback on the meeting, action points, and more.

Richard_RufenachPLUSMay 20, 2024
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Founder Team
Tunde_Lerno

Tunde_Lerno

May 21, 2024

A: Hi there,

Thanks for buying a license. I took a look at your account, and it appears you set your "account language" to French which displays the UI text in French; however, your transcript language remains the default English.

To update your transcript language, kindly go into the "Company Setup" tab -> "Call Bot Settings" and then change it from the default English to French or any other language you'd like to work with.

Please note that this feature is only available for Tier 3 users. If you have more questions, kindly contact on support@lerno.ai or via live chat on the website.

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Q: Hi there, I would like to learn more about the Premium (Tier 3) Plan to future-proof myself given the ...

current roadmap and the upcoming release of the upload recordings feature.

1. Analyzing Verticals/New Market Segments:
- Would Lerno be suitable for assisting me in analyzing verticals or new market segments where I lack background information, especially in situations with no previous customer interactions to reference?

2. Buyer Insights Features:
- Will Buyer Insights adhere to Data Segmentation when creating buyer insights reports once Data Segmentation and Access Control features are implemented?
- In cases with no prior customer interactions, is there flexibility to provide mock data to generate a theoretical buyer insight report for analyzing verticals or new market segments?

3. Streamlining Manual Tasks:
- How can I access the benefits of Lerno's note-taking, CRM data input, and pre-call planning features without using HubSpot?
- Since I won't be using the feature that automatically sends call notes and CRM data to HubSpot, can I schedule an export instead? Or will I need to manually export the data to update my system of record with call notes and relevant CRM data fields?

Thank you.

.___PLUSMay 21, 2024
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Q: We are using Vicidial as our dialer, can we download recordings and run it on lerno?

elevatecallsPLUSMay 20, 2024
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Founder Team
Daniel_Lerno

Daniel_Lerno

May 21, 2024

A: Yes, we will be releasing the upload recordings feature within the next 1-2 weeks. This means you will be able to download calls from Vicidial and run them through Lerno.

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Q: Will you have Zapier or webhooks funcionality so I can add call notes directly to Zendesk Sell.

JW1PLUSMay 18, 2024
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Founder Team
Daniel_Lerno

Daniel_Lerno

May 21, 2024

A: We can explore and implement customer integrations, however this is not available on the appsumo deal. If you wish to discuss this option, please reach out to support@lerno.ai

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Q: I know you've had a lot of interest for High Level integration.

This is critical for me. What's the timeline for making this work?

SzlnhotPLUSMay 19, 2024
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Founder Team
Daniel_Lerno

Daniel_Lerno

May 21, 2024

A: Custom CRM integrations are not available on the appsumo deal. Therefore if you are interested in exploring a custom integration of Lerno to High Level please submit a request to support@lerno.ai

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